Customer Reviews for Big Wheel Inc

“5 stars!”

“Hey this KZY logistics, we ( team Abubakr & Ercument) highly recommend Big wheel,Hommond Louisiana for any repair trucks . We had air break problems, axle break chamber was leaking as soon got the shop they replaced with professionalism and The Mechanic Cody was awesome... good job guys.”

“Where do I start with this one...Big Wheel, Inc is where you want to take your Commercial Vehicle if you are ever in need in Hammond, LA. I ran into a major problem that I panicked on very fast. My company was transporting a load and a simple careless mistake happed at the Pilot around the corner. My husband pumped DEF into the Diesel tank. We made calls around for a towing company and Big Wheel was by far the most inexpensive. Melvin took great care of our vehicle in a quick and timely manner. He was very professional and assured us the situation would be handled with care. At 8am once the doors opened Terry greeted us and got us checked in. Terry was extremely polite and helpful and also assured us that they would get someone on it as soon as they could. The place was swamped with vehicles. I spoke with the owner Gary (my now BFF) and explained my situation, he was very straight forward and informed me that he could not give me an exact time frame, but he was thinking the following morning that my vehicle would be ready. I am a new business owner and was sitting on a load that needed to be there the same morning that Gary had quoted me to be ready. Tears began to fall because I did not want to be late on this load. Gary told me that he would see what he could do, but he couldn't make me any promises. Not only did Gary and his Team deliver, they got my baby back up and running that same day. I was so relieved. If you want your vehicle handled with care, love, and professionalism, I encourage you to go to Big Wheel. Not only will they save you a nice penny, but will deliver exceptional customer service. Thanks again Big Wheel for taking great care of us.”

“I get service by Cody , it was quick and he do a very nice job, super recommended thanks brother.”

“I was driving an RV cross country when I ran into some brake issues. Not only did Cody help me after hours, he found and fixed the problem that night, also showing me the problem first person, and provided great customer service. He even offered to check the oil. I would highly recommend this place.”

“Thank you so much for the prompt attention in repairing our bus that broke down. Anna was so helpful in taking care of us. In Jesus' Love, Martha Long Parkview Baptist School”

“5 stars!”

“Great customer service and very professional. They always get the job done”

“They are the professionals They take pride in what they do Not like TA and petro mechanics Try to rip you off when you go there to get your truck fix Charging you $1481.29 so I went to BIG WHEEL AND COBY FIXED THE TRUCK AND THE COST $175.12”

“Had a load shift inside my Conestoga trailer at the Home Depot DC. Melvin brought the forklift out and was able to fix my load without any damages. Very respectful, calm and religious young man. The price was very reasonable and Gary was very sympathetic towards helping a driver in need. I highly recommend calling these guys for anything! Thanks again!”

“Great guy, great work, and get the JOB done right the first time and back on the road you'll go.”

“Cody is the Best!!!! We were stranded in our motorhome in the parking lot on a Christmas holiday when everyone was closed expecting to stay there until Monday until they reopened. Cody just happened to stop by the shop and he found the problem within minutes. He fixed the problem and we were able to finish our holiday trip to Daytona Beach. Big Wheel (Cody) literally saved our whole vacation!. Thank you for your being there for us.”

“Scott was awesome. Clutch ajustment”

“Fixed only whats needed, no extra.. good work..100% like dealer”

“Cody did an excellent job fixing the engine compression valve for my engine braking issue which caused me to be stuck for a few days, soon as the part came in he installed it and successfully got everything running up to speed. I would give him 10 stars if i could thank you so much for the great service!!”

“Got me up in no time. .... Cody keep up your great work”

“Just had my RV repaired a t Big Wheel. Dash A/C & exhaust issue. Was done earlier that estimated and exactly for the estimated price. Professional attitude and work. Will take my business to them. Gary, you did a great job. Thanks!”

“Great customer service and awesome office staff. Do excellent generator work also.”

“Fast workers and a respectable team”

“Major respect and gratitude to Cody! Came and got me rolling in the late hours of Friday night. Friendly and gets the job done! Save yourself the frustration. Drive a mile and a half past Petro’s shop and get actual service. HIGHLY recommend.”

“Cody was amazing he was really helpful and showed up on time he helped me above and beyond and it was a weekend really nice guy super helpful. If you ever need road service ask for Cody trust me nice guy. Got me on back on the road on time.”

“Very professional, fast and quality service. Thank you guys”

“Was driving from Florida and broke down on the interstate. I called Big Wheel and was greeted by a very friendly kind lady named Louanne. She went above and beyond and helped us until we were safely off the interstate. Mechanics were top notch. Had me out of there in no time and it was reasonably priced. I recommend them to anyone needing this kind of service.”

“5 Stars!”

“Truck broke down @ the Petro Truck Stop, made the call to get towed to the shop, Gary(owner) told me he would do his best to get in a day or two, in shop the next morning, found the problem. Cody(mechanic) GREAT! SHARP! explain everything to me and made suggestions, issue fixed and some other repairs were made to my truck. Gary kept me informed the whole time and pricing was reasonable. Terry, Stephanie and the whole office staff was nice and friendly. Clean shop and organize. Gary runs a tight ship over there!!! Will go back there again to get other items fixed.
Happy with the Service and Price!”

“5 Stars!”

“I took my 2016 peterbilt 579 to them for a 3 axle alignment a couple of weeks ago.i have to say this first before I continue, before I took it to them while driving when I hit a bump or bad patch of road I would grab the steering so firm my hands would hurt to stay on the road and was really nervous when it rained I didn't feel in control,but after taking it to them i was a little uneasy on takeing it there,as I'm very picky on whom work on my truck.But I'm so glad I did, after being on the road for a few weeks hitting all kinds of bumps and driving on bad roads my truck have not driven so good since I bought it. The mechanic who did all the work on it gets a huge thumbs up. You did a fantastic job.”

“5 Stars!”

“5 Stars!”

“We rented a RV in Tampa Florida, the generator died on us. We called them and were told they were busy, but would squeeze us in. Lucas was the mechanic that worked on it. He stayed after closing , worked on it for several hours. They kept us updated, were extremely polite and helpful. They saved our family roadtrip!”

“Very good shop. Quick reliable service and honest people. Great tow and quick service. Will be sure keep them in my phone”

“Cody was very helpful as he gave me options to get me back on the road. Cool place.”

“Great service”

“Excellent Service. I had two leaking seals on my motor home. Greg and his staff determined the issue, which was a quick fix from sometime in the past, and corrected the problem and got me out the door before a tropical storm hit the area. Highly recommend.”

“They allowed us to come in on Saturday after hours which we appreciated very much. We have an older RV that needed an A/C repair. The tech Cody was knowledgeable, friendly, and accommodating. Cost was average for a weekend call-in. Worth every penny! Definitely recommend to anyone needing RV repairs in the Hammond area or if you're just passing through. Thank you so much! We'll be a lot more comfortable on our trip now.”

“Great fast service, fair prices definitely recommended, we will keep you guys on the Good one’s list”

“Mr Gary the owner is very helpful and accommodating. Will use again”

“Had a turbo problem and was stranded! Daniel was super careful with my truck and even sparked a great conversation.. ( not as common as you might think) got it to the shop and Cody was outstanding! Very knowledgeable and did not waste my time running the bill up! I hope I'm not stuck again but if I am I know who to call!! Thanks guys”

“Just wanted to thank all the folks at big wheel for taking the time and effort with our small wheeled trailer!! And the call to make sure we made it home. it meant a lot! and let’s not forget, Ms. Nancy, the angel on the phone! thanks again, Neill and Cory Finkel”

“RV wouldn't start 600 milea from home and these guys saved the day! They came to us, diagnosed the problem, and got us fixed up! No tow required! Such professional service.”

“5 Stars!”

“Came out at 1030 pm no quotations asked. Showed up with the right truck for the job and was super nice, friendly, easy to get along with. Towed my work truck about 50 miles and got it there safe in sound. Reliable and way cheaper than most tow companies out there. They will have my buisness from here on out (and we've got a few tricks so we need a tow regularly)”

“I had a brake chamber air leak. I called and a very sweet lady named Terry answered. She told me bring it in. I did and Scott, (mechanic) had me back to the road in less than an hour. I can’t thank you enough. The prize was fair too. I am so glad I didn’t go to the Petro near them. Thank you.”

“I needed to have an alignment done on my 2015 Entegra Anthem and I chose Big Wheel because they were an authorized Spartan service shop and the good reviews. I was not disappointed. Gary kept me informed during the entire process while working on my motor home. Their prices are very reasonable and I am very pleased with their work. I am a happy camper and plan to use them in the future for any of my Spartan chassis needs. I would highly recommend them.”

“Very impressed. They agreed to stay past closing time so i could pay my tow bill and get my truck out the salvage yard. They were super helpful and very nice. Nancy was a huge help.

Also i cannot thank Houston enough!! That is a great man. He stayed on his own time to help me load my truck and get it safely loaded onto the trailer i had. Could not have done it without him. One of the nicest men i have ever met. I got put in an unfortunate situation and this company did what they coukd to help.”

“Cody saved me from another miserable day without air conditioning. This guy went above and beyond to make sure that I was trouble free before leaving the shop. Thank you Cody! You're Awesome!”

“Went in a few years back, and just needed to go in again. Scott helped me build out my 60 series Detroit engine the few years ago, and when I went in again I made sure he was the one I went to. Very to the point, and is the best at Big Wheel in my opinion. Glad he could find out what was wrong, troubleshoot the issue and keep me informed on what was going on. Very good person to work with, and if any of you happen to go there see Scott. I'm recommending Big Wheel and him to any of my friends in the local area.”

“5 Stars!”

“Jeremy was the best man for the job. Fast very cool person.”

“Thank you #Cody (Professional Mechanic). I would recommend any one (Truckers) to work with this young, smart & energetic mechanic. #Cody #Cody #Cody : u won't be disapointed people. He was very hospitable person and he would be a good friend of mine for future bussiness :)”

“We were traveling West from Fl & stayed in Hidden Oaks Campground on 4/30. When we started the Motorhome up to leave our alternator went up. We got Big Wheels name from the office & called. Cody came out next day & took the old alternator off. They were able to find a new one & he put it on Friday afternoon. Cody was very polite. Even took his shoes off be fore entering the coach. He knew exactly what to do & did a great job. So thankful that he could fix the RV and charged a fair price to fix it. Now we can continue our trip West. Cody was awesome!!”

“We were traveling from Biloxi, MS to Dallas, Tx when our fifth wheel suffered a broken leaf spring. Big Wheel was contacted and they sent a mechanic out to do a temporary fix to get it to their shop. They replaced the spring and got us back on the road within two hours. We couldn't have asked for a better experience. I highly recommend Big Wheel in Hammond, La.”

“5 Stars!”

“The staff was courteous & friendly. Scott was our mechanic & I would highly recommend him.”

“4 Stars!”

“Jeremy made Short work of my truck recovery, I told my company, Schneider, that y'all are pros. Thanks.”

“My 18 wheeler left me stranded on I-55 in Amite Louisiana around 2:00am on a Friday morning...After calling 4 other wrecker services having no luck I came across Bigwheel...They were quick to answer and had a tow truck at my location promptly!! I was very happy with the service I received and the tow truck driver Jeremy was very quick and professional.. I couldn't have asked for a better company!!”

“good service of mechanic and crane, good customer service”

“Great work very friendly personnel”

“Jeremy is the best ever!!! I was stuck on I-12 on a very narrow exit. He immediately got me off the road and into his Truck and then he took care of everything else!! The conservation on the way back to Marrero LA was warm and interesting. And he got to my car so fast, I couldn't believe it! I will recommend your services to everyone I know and I work for Fast Trac Transportation, Inc...so I know a lot of truck drivers. Once again, I cannot thank Jeremy enough!! He made a miserable situation bearable”

“What great shop! I was under a load when my front brake froze and overheated. Limped in to Big Wheel around 11am. They got right on it, was out the door by 3:30. Replaced caliper and hardware, test drove it. All good. EXTREMELY WELL RUN SHOP! Ladies up front very friendly and understanding. Can't say enough good things about this place.”

“I had a code on my truck and took it to a shop in Virginia took them 6hours and couldn't figure it out said the 559 code were too difficult to diagnose. So I was forced to continue driving it the way it was. I had no power and even empty it wouldn't go passed 50mph. So I called Big wheel and spoke to Cody he said being it in. Not only did he diagnose it but explained every step he was doing . This guy knows what he's doing .. no guessing at all . Take my word don't waste your time going anywhere else. This is the place. Very hard working mechanics . And ask for Cody . You wont be disappointed.”

“5 Star Service!”

“Long past Due Review!! My 18 wheeler broke down on me And I contacted Bigwheel.. They were there in less than 45 min. and there staff were very professional and kind. And I couldn't say enough about the wrecker driver Jeremy that came and got me. He made me feel very comfortable and safe during our journey to Baton Rouge!! Bigwheel will be my go to place now THANKS FOR EVERYTHING!!”

“Big Wheel has done repairs on our company trucks for several years and has always provided us with professional and prompt service. Thank you Big Wheel for keeping our trucks on the road!”

“Thank you Jeremy...thoughtful, helpful, and considerate”

“I just want to send a big THANK YOU to Nancy at Big Wheels, she was soooo helpful yesterday when one of our trucks broke down. They worked very fast and our driver was on his way the very same day. Thank you from ADL Logistics Services in Laredo, Texas. Sincerely, Monica Munoz”

“Super nice people to deal with, let us stay on site for a week hooked up to power. Had to order parts and they did the service quick.

Would recommend this place highly.”

“These people are the nicest you could ask for. The owner Gary is very nice and very accommodating.”

“My fifth wheel broke and I was 1200 miles from home unable to recouple the trailer. Within two hours I was out the door on the way to my next load. Very professional and polite people.”

“Staff was amazing,will definitely recommend them!”

“Very professional and easy to deal with. Helpful on legality and what paperwork is required to be in the truck.”

“5 Stars!”

“They were helpful when I had to get my car back”

“Really appreciated Jeremy's help this weekend in getting me towed out of the mud. He was quick & professional & did an excellent job!”

“5 Stars!”

“My husband and I were stranded with our 5th wheel on our way to a job site in AZ due to broken leaf springs. Big Wheel was the only company that would come out the same day we called and serviced us in the parking lot we were stuck in. My only complaint is that they did not give us enough notice that they were having trouble getting our insurer on the line and so by the time we knew to call and check for them, the staff for our insurer had left for the evening. Because we needed an immediate fix we had to pay the total out of pocket which was costly. We'll be reimbursed, but it would have been much better if we could have settled it with our insurer so they could pay Big Wheel directly; especially since we really needed to replace our tires as well due to damage after the broken springs, but could not afford them paying out of pocket.”

“Gary and his staff did an awesome job replacing all the tires on our 5th wheel. I would recommend his services to anyone. Right off I-10 and 55. Quick, efficient and reasonable service. Traveling just outside of Hammond, LA we had a blow out on our 35 foot 5th wheel. Found out we had super bad tires that came with the RV and blew out at 2200 miles. Big wheel handles large rigs no problem. Got our RV right inside the bay and replaced the tires while we waited.”

“We have had our RV repairs done with this company for the last 3 year's each time upon arrival they honored the appointment time and promptly got the necessary repairs done. I would recommend their services to any of my family or friends. Thanks for the good work Big Wheel.”

“They are quick about towing to there shop.”

“Wow...your towing service was quick! Had called a couple other wrecker services and they took FOREVER! I like you guys ;-)”

“Many thanks to Gary. His staff did an awesome job replacing all the tires on our 5th wheel. We had a blow out on the cheap China tires that came with the RV while traveling through Louisiana. Gary got us a great deal on 14 ply. Could pull the RV right into a bay. Easy off 55 and I-10. I'm a very happy camper now.”